Refund/Exchange Portal 

We take your happiness and satisfaction very seriously! If you aren't happy, we aren't happy!

And we want to make it right!

You may request a refund or exchange for ANY reason within 30 days from date of delivery along with FREE SHIPPING ON ALL RETURNS and NO restocking fees!!!


  • Request for refund/exchange must be made within 30 days from date of delivery by submitting this form OR emailing our Customer Happiness Team at

  •  After answering a few questions, we will provide you with a Return Authorization (RA) number and a free return shipping label you can easily print.

  • Returned or exchanged item(s) must be:

    • New and unused, in the same condition you received it, in original packaging and with all tags/stickers attached. Now you wouldn’t expect us to accept a return that your dog peed or chewed on, right?!?!

    • Received back by The Wise Jester within 45 days from original date of delivery. Hey, we’re not getting any younger!!


The Refund/Exchange Process starts here.

  • Complete this form.

  • Click submit when you are finished.


A member of our Customer Happiness Team will be in contact with you within 2 buisness days.

Please take a moment to review our Refund & Exchange Policy here.

Customer Happiness Team 



Mailing Address:

The Wise Jester

10663 Loveland Madeira Rd. Suite 124 

Loveland, OH 45140 

Phone: 513-291-3638 

Customer Service Phone Hours are:

Monday - Friday  10am-5pm EST 

Online Chat: Click green chat bubble

in right lower corner. 

Monday - Friday  10am-5pm EST

*Please note that phone messages, texts, and emails will be answered/returned no later than the end of the next business day.  

Become an exclusive Wise Jester Member!
~Get 10% off your ENTIRE first order*!
Earn rewards on every dollar spent,  get awesome discounts & special offers, and never miss a thing with our emails. Get all the awesome perks The Wise Jester has to offer! 
(*The coupon code will be emailed to you. the discount is NOT automatically applied at checkout. Be sure to check your spam folder if you don't see it in your inbox.)

Want *10% Off Today?

Receive a *10% Off Coupon Code immediately sent to your inbox to use today!!  

You’ll also receive info & occasional promos, including being the first to know about all The Wise Jester deals, new arrivals & more. You may opt-out at any time as outlined in Terms of Service & Privacy Policy. We promise not to spam you. Spam only belongs in a can! And we never sell your information. (*10% off your lowest priced item and the coupon code will be emailed to you, NOT automatically applied at the time of checkout. Check your spam folder if you don't see it in your inbox.)