Refund/Exchange Portal 

We take your happiness and satisfaction very seriously! If you aren't happy, we aren't happy!

And we want to make it right!

You may request a refund or exchange for ANY reason within 30 days from date of delivery along with FREE SHIPPING ON ALL RETURNS and NO restocking fees!!!

 

  • Request for refund/exchange must be made within 30 days from date of delivery by submitting this form OR emailing our Customer Happiness Team at customerhappiness@thewisejester.com.

  •  After answering a few questions, we will provide you with a Return Authorization (RA) number and a free return shipping label you can easily print.

  • Returned or exchanged item(s) must be:

    • New and unused, in the same condition you received it, in original packaging and with all tags/stickers attached. Now you wouldn’t expect us to accept a return that your dog peed or chewed on, right?!?!

    • Received back by The Wise Jester within 45 days from original date of delivery. Hey, we’re not getting any younger!!

 

The Refund/Exchange Process starts here.

  • Complete this form.

  • Click submit when you are finished.

 

A member of our Customer Happiness Team will be in contact with you within 2 buisness days.

Please take a moment to review our Refund & Exchange Policy here.

Customer Happiness Team 

Email: customerhappiness@thewisejester.com 

 

Mailing Address:

The Wise Jester

10663 Loveland Madeira Rd. Suite 124 

Loveland, OH 45140 

Phone: 513-291-3638 

Customer Service Phone Hours are:

Monday - Friday  10am-5pm EST 

Online Chat: Click green chat bubble

in right lower corner. 

Monday - Friday  10am-5pm EST

*Please note that phone messages, texts, and emails will be answered/returned no later than the end of the next business day.  

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