Refund/Exchange Portal 

We take your happiness and satisfaction very seriously! If you aren't happy, we aren't happy!

And we want to make it right!

You may request a refund or exchange for ANY reason within 30 days from date of delivery along with FREE SHIPPING ON ALL RETURNS and NO restocking fees!!!


  • Request for refund/exchange must be made within 30 days from date of delivery by submitting this form OR emailing our Customer Happiness Team at

  •  After answering a few questions, we will provide you with a Return Authorization (RA) number and a free return shipping label you can easily print.

  • Returned or exchanged item(s) must be:

    • New and unused, in the same condition you received it, in original packaging and with all tags/stickers attached. Now you wouldn’t expect us to accept a return that your dog peed or chewed on, right?!?!

    • Received back by The Wise Jester within 45 days from original date of delivery. Hey, we’re not getting any younger!!


The Refund/Exchange Process starts here.

  • Complete this form.

  • Click submit when you are finished.


A member of our Customer Happiness Team will be in contact with you within 2 buisness days.

Please take a moment to review our Refund & Exchange Policy here.