Refunds, Returns & Exchanges
REFUND, RETURNS & EXCHANGE POLICY
Updated April 26, 2022
We want you to be 100% happy with your order and service, and to shop with total confidence! We offer you our HAPPINESS GUARANTEE!
Order the wrong size apparel? The Wise Jester will exchange your apparel item for the same item in a new size. Once you return your item(s) (customer pays for the return shipping), and it is deemed to be in the new/unused condition that it was received in, we will order and ship your new size item.
Request for size exchange must be made within 30 days from the date of delivery by emailing our Customer Happiness Team at firstname.lastname@example.org. Please include your name and order number in the email, as well as the item name, color and the new size you want. We will then email back to you a Return/Exchange Authorization Form which you will print out and include in your return package.
Returned/exchanged item(s) must be:
New and unused, in the same condition you received it.
Must be unworn, other than you trying it on, of course.
MUST be free from all perfume/cologne/deodorant/pet hair/etc.
Must be returned unwashed.
Received back by The Wise Jester within 30 days from the original date of delivery.
CUSTOM DESIGNS/CUSTOM PRINT PLACEMENT APPAREL ITEMS ARE NOT ELIGIBLE FOR RETURNS, REFUNDS, OR EXCHANGES OF ANY KIND
We are committed to providing you with the absolute best products and are happy to replace your order for any of the following reasons:
The product is flawed
The print quality is poor
The product is broken/damaged
The product you received is different from the product originally represented on our site.
Please email us at customerhappiness@thewisejester, with photos of the product you received, along with a brief description of the issue. Make sure the pictures are clear. A member of our customer service team will review your claim and if it is approved, we will send you a replacement free of charge. No need to send back the damaged item.
Request for damaged item replacement must be made within 7 days from the date of delivery.
The Wise Jester only offers replacements for damaged/incorrect items and exchanges for the wrong size apparel. We cannot accept exchanges/returns or give refunds: if you change your mind/don't like the fit or style/don't like the color/don't like the method of printing/etc. Being a small, family-owned business, dedicated to bringing you quality products at the best price possible and the fact that each order is printed exclusively for you, we cannot refund for buyer’s remorse. We appreciate your understanding.
PLEASE NOTE: There are no returns/exchanges for anything other than apparel. Wall art, yard and home décor, drinkware, and bags/totes or personalized are NOT eligible for returns/exchanges unless there is a product defect or the item arrives damaged, in which case the item will be replaced at no cost to you.
1. What items are NOT eligible for return/exchange?
Any item without a Return Authorization Form (RAF)
Any item not new, not in the same condition you received it, not in the original packaging or not with all tags and stickers attached.
Any item that is damaged or missing parts (unless it is our error!)
Wall art, yard and home décor, drinkware, and bags/totes
Personalized items/custom-designed items/custom print placement items. In the event of a misspelling or misprint, we will only accept the return or exchange if it was our error. You’re responsible for ensuring that any name, word, and/or phrase that you specify is spelled correctly. The way you order it is the way we print it. THERE ARE NO REFUNDS, RETURNS, OR EXCHANGES.
Any apparel item for which a request for a size exchange is made after 30 days from original delivery.
2. What if my personalized item is misspelled, incomplete, inaccurate, etc.?
You’re responsible for ensuring that any name, word, and/or phrase that you specify is spelled correctly, and is complete, and accurate. The way you order it is the way we print it. SO PLEASE- DOUBLE AND TRIPLE-CHECK ANY AND ALL NAMES, WORDS, OR PHRASES. If you did enter information correctly and it’s our error, then yes of course we will make it right, at no cost to you.
3. What happens if my item is incorrect, misprinted, defective or damaged?
Any claims for incorrect item (you were sent an item different than what you ordered), misprinted, damaged or defective item(s) must be submitted to our Customer Happiness team via email at email@example.com within 7 days from the original date of delivery and include photos of the item. We’ll gladly send a replacement to you at our expense for claims deemed to be our error.
4. How do I return my apparel item that is the wrong size?
Contact our customer service department at: firstname.lastname@example.org FIRST! Or give us a call at: 513-291-3638. We will email you a Return Authorization Form. Make sure the item is in the new condition that you received it in, with all its original tags, stickers, etc. Package it up safely and securely, include the Return Authorization Form, and mail it to us. (Customer is responsible for the return shipping costs).
If you have any other questions, please don't hesitate to reach out to us via email/phone/chat.
GENERAL FAQS, CLICK HERE
SHIPPING & DELIVERY FAQS, CLICK HERE