Refunds & Exchanges 

REFUND & EXCHANGE POLICY

 

Updated February 23, 2020

It’s simple and easy! Nothing sarcastic here! We want YOU to ALWAYS be 100% happy with your order and service, and to shop with total confidence! We offer you our HAPPINESS GUARANTEE! You may request a refund or exchange for ANY reason within 30 days from date of delivery along with FREE SHIPPING ON ALL RETURNS and NO restocking fees!!!

 

  1. Request for refund/exchange must be made within 30 days from date of delivery by emailing our Customer Happiness Team at customerhappiness@thewisejester.com  and we will walk you through the simple steps, including providing you with a Return Authorization (RA) number and a free return shipping label you can easily print.

  2. Returned or exchanged item(s) must be:

    • New and unused, in the same condition you received it, in original packaging and with all tags/stickers attached. Now you wouldn’t expect us to accept a return that your dog peed or chewed on, right?!?!

    • Received back by The Wise Jester within 45 days from original date of delivery. Hey, we’re not getting any younger!!

  3. After receiving your returned item, we will refund back to the original form of payment. Contact your financial institution to determine how long they take to post the refund to your account.

  4. If your order did not qualify for free shipping by being over $50, then your refund will be less the original $5 shipping cost.

  5. All returns and exchanges ship back to us at no charge to you. That’s totally FREE!

  6. If you’re returning an item to exchange it for another, there’s only a $5 charge (unless it was our error) to ship the new item to you. Once shipping is paid, your exchange will be processed.

    • If the item you’re exchanging it for costs more, you’ll just pay the difference. If it costs less, you’ll be refunded the difference.

 

That’s it! Simple and EASY PEASY! We love our products and we know you’ll love them too! And that’s why we want you to be able to shop with total confidence! But we also know that sh*t happens, LOL 😂. So, check out the FAQs below for the 411 on almost all conceivable “what if’s” on returns, refunds and exchanges.

 

If you have questions, please contact our Customer Happiness Team! We’d love to hear from you!

 

 

REFUND & EXCHANGE FAQS


1. What if I ordered the wrong size, color or item?

No problem! We want YOU to always be 100% happy with your order and service! You may request a refund or exchange for ANY reason within 30 days from date of delivery along with FREE SHIPPING ON ALL RETURNS and NO restocking fees!!!

Contact our Customer Happiness Team at customerhapppiness@thewisejester.com so we can walk you through the simple steps, including providing you with a Return Authorization (RA) number and a free return shipping label you can easily print.

If your order did not qualify for free standard shipping by being over $50, then your refund will be less the original $5 shipping cost.

Returns are shipped back to us at no charge to you. That’s totally FREE!

 

If you’re returning an item to exchange it for another, there’s only a $5 charge (unless it was our error) to ship the new item to you. Once shipping is paid, your exchange will be processed. If the item you’re exchanging it for costs more, you’ll just pay the difference. If it costs less, you’ll be refunded the difference. EASY PEASY!

There are no returns, refunds or exchanges for any personalized item.

2. What items are NOT eligible for refund or exchange?

  • Any item without a Return Authorization (RA) number

  • Any item not new, not in the same condition you received it, not in the original packaging or not with all tags and stickers attached.

  • Any item that is damaged or missing parts (unless it’s our error!)

  • Personalized item. In the event of a misspelling or misprint, we will only accept the return or exchange if it was our error. You’re responsible for ensuring that any name, word and/or phrase that you specify is spelled correctly. The way you order it is the way we print it. 

  • Any item for which a request for return, refund or exchange is made after 30 days from original delivery.

  • Any returned item that that we’ve not received within 45 days from the date of delivery.

 

Please note - Return, refund and exchange policies may differ during the peak holiday season (November – December). Check back at that time for details.

3. Can I return, refund or exchange a personalized item?

No. There are no returns, refunds or exchanges for any personalized item. It’s a final sale, unless the item arrived to you defective or damaged.

4. What if my personalized item is misspelled, incomplete, inaccurate, etc.?

You’re responsible for ensuring that any name, word and/or phrase that you specify is spelled correctly, is complete and accurate. The way you order it is the way we print it. SO PLEASE- DOUBLE AND TRIPLE CHECK ANY AND ALL NAMES, WORDS OR PHRASES. If you did enter information correctly and it’s our error, then yes of course we will make it right!

5. What happens if my item is incorrect, misprinted, defective or damaged?

Any claims for incorrect item (you were sent an item different than what you ordered), misprinted, damaged or defective item(s) must be submitted to our Customer Happiness team via email at customerhappiness@thewisejester.com within 30 days from original date of delivery and include photos of the item. A photo of your smiling face is welcome too, but hopefully not a photo of your middle finger because we want to make it RIGHT for YOU!! We’ll gladly send a replacement to you at our expense for claims deemed to be our error. If we ask you to return the original item(s) to us for any reason, it will be at our expense.

6. Where’s my refund?

After receiving your returned item, we will refund back to the original form of payment. Contact your financial institution to determine how long they take to post the refund to your account. If your order did not qualify for free standard shipping by being over $50, then your refund will be less the original $5 shipping cost. If you haven’t received your refund after 5 business days from the date we notified you that we processed your refund, and you have already contacted your financial institution for a status, then contact our Customer Happiness Team at customerhappiness@thewisejester.com

If you have any other questions, please don't hesitate to reach out to us via email/phone/chat. 

 GENERAL FAQS, CLICK HERE

SHIPPING & DELIVERY FAQS, CLICK HERE

Have a return?                                                     

Customer Happiness Team 

Email: customerhappiness@thewisejester.com 

 

Mailing Address:

The Wise Jester

10663 Loveland Madeira Rd. Suite 124 

Loveland, OH 45140 

Phone: 513-291-3638 

Monday - Friday  10am-5pm EST 

Online Chat: Click green chat bubble

in right lower corner. 

Monday - Friday  10am-5pm EST

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