Shipping & Delivery  

Updated February 23, 2020

1. How much is shipping?

  • FREE standard shipping on all orders over $50!

  • All orders under $50 ship for ONLY $5!

  • All returns and exchanges ship back to us at no charge to you. That’s totally FREE!

  • If you’re returning an item to exchange it for another, there’s only a $5 charge (unless it was our error) to ship the new item to you. Once shipping is paid, your exchange will be processed.

    • If the item you’re exchanging it for costs more, you’ll just pay the difference. If it costs less, you’ll be refunded the difference.

 2. Where do you ship?

  • We ship within the United States 50 states. Shipping to Alaska and Hawaii can take an additional 7-12 business days.

  • We do NOT ship internationally, or to Puerto Rico, unincorporated areas of the United States, or to Army Post Office (APO) or Fleet Post Office (FPO) addresses.

  • We only ship to valid street addresses. We do not ship to P.O. Boxes.

  • If your street address is a private mailbox (not a P.O. Box), to avoid any possible confusion during delivery, do not use the word “Box” for your mailbox number. Instead use “#, Apartment, Room or Suite.”

  • To ensure your order is delivered in a timely fashion, we highly recommend you verify that you correctly and completely typed in your delivery address and zip code by visiting this US Postal Service link https://tools.usps.com/go/ZipLookupAction_input

3. When will I receive my order?

  • Production Time: Orders are typically ready to ship within 2-7 business days, depending on the item. Please see the item description to get the most accurate time frame as it may vary by item.

  • Shipping/Delivery Time: Delivery time typically takes between 3-7 business days depending upon the shipping carrier/destination. Holidays, weather, COVID, etc. may affect the delivery time.

  • Delivery time to Alaska and Hawaii can take an additional 7-12 business days.

  • PLEASE NOTE: Production time and shipping time are two separate time frames.

4. Why do my items not all arrive in the same box or at the same time?

If your order contains multiple items, depending upon the type of items, your order may be fulfilled and shipped by more than one manufacturer. Therefore, your order may arrive in separate shipments and/or at separate times. We will email you the tracking number for each shipment so can check the status at your convenience.

5. Can I expedite my order?

No, we are not currently able to offer expedited or rush shipping at this time. 

6. How can I track my order?

  • You will receive an email with a tracking number(s) as soon as your order ships.

  • You can also sign up for a free Jester account (and immediately receive 10% off your order!) Your account also enables expedited check out process, you can check on the status of your order, view your order history and you’ll also be the first to know about all our great deals, new arrivals and more!

  • For order questions contact our Customer Happiness Team at customerhappiness@thewisejester.com and include your order # or call us at 513-291-3638.

7. What if my order is not delivered in the time I expected?

Since we have no control over the shipping carrier, we are not responsible for shipment delays.


 

8. What if my order shows it was delivered, but I didn't receive it? 

We recommend that you contact USPS and provide them with your tracking number. While we understand that it is very frustrating and a big bummer that tracking shows your item was delivered, but you didn't get it. Unfortunately, that is not within our control and something you would have to work on with USPS.

9. What if I didn’t receive my order or I think it's lost?

If you didn’t receive your order,  please complete the following measures first before contacting us:

  1. You should immediately contact the shipping carrier using the tracking number(s) we provided you to find out a status. Most often the package(s) has been left at an unexpected location at your address, is being held at the local shipping carrier’s office for you to pick up or has been delivered to your neighbor’s house or adjacent business. And the shipping carrier can provide you the most updated information on any of these scenarios.

  2. After all the measures above have been completed and you’re still unable to locate your order, then within 15 days of the estimated delivery date please contact our Customer Happiness Team at customerhappiness@thewisejester.com or call us at 513-291-3638 and we will complete an investigation. If the investigation finds that there was an error on our part, then we’ll gladly send a replacement to you at our expense. If the error was yours, for example you provided an incorrect or incomplete delivery address when placing your order, then you are responsible for the cost of reordering and re-shipping the item(s). We won't cover the cost of reshipping or refunding the order.

10. What if my order was stolen off my porch or from my mailbox? 

We recommend that you contact your local law enforcement. It sucks and we certainly empathize with you but we are not responsible for any order that has been stolen from your property after it has been delivered.

11. What if my order is undeliverable and returned to The Wise Jester for any reason?

  1. If your order is undelivered for any reason, your order will be returned to The Wise Jester. For your convenience, we will automatically issue you a refund less the shipping costs if applicable (unless it’s our error, then we will also refund shipping costs).

    • Personalized orders are not eligible for a refund.

  2. We will then contact you at the email address you provided in your order. If you still want to purchase the item(s) that were undelivered, you’re more than welcome to place a new order on our website at the current advertised price.

 

 

GENERAL FAQ, CLICK HERE 

REFUND & EXCHANGE FAQ, CLICK HERE